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Dubai Holding Group
Promote and monitor quality of service among staff through training and by acting as a positive role model
•Be personally available to all customers to communicate and identify their needs and address their questions or concerns
•Responsible to formulate the revenue, expense and profit goals for the store in conjunction with the Brand Manager
•Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success
•Make staff aware of sales targets and take necessary action to lower expenses if sales targets are not being met
•Motivate employees regularly so that each person contributes to the productivity of the store and recognize outstanding performance and service
•Develop a pool of potential Shop Managers/Assistant Managers to meet the long range Retail and Company objectives
•Responsible for work schedules, break periods, work hours and vacations in an appropriate manner
•Evaluate all store employees in conjunction with the Assistant Shop Manager.
•Ensure that reviews are given on schedule and documentation is received by the Human Resources Department according to the guidelines outlined by H.R.
•Responsible for all staff disciplinary issues
•Communicate with the Brand Manager regularly on store and employee performance
•Hold weekly staff meeting to address queries or any other related subject
•Establish inventory levels for the store and order merchandise
•Assist the Visual Merchandiser in developing a merchandising plan each season that enhances product presentation and makes the store an easy place to shop
•Maintain safe working conditions for employees and customers. Resolve safety concerns quickly
•Ensure store security from internal and external theft
ALSO LOOKING FOR CANDIDATES BASED AND WILLING TO WORK IN OMAN, QATAR, KUWAIT AND BAHRAIN
A. Bachelor Degree in a related field preferable
B. 2-3 years of relevant work experience in retail store management.
C. Demonstrated ability to build effective teams and motivate employees
D. Understanding of basic retail concepts
E. Proficient in MS Word and Excel
Critical Competencies, Skills and Abilities
•Excellent interpersonal skills and a desire to work in a team-oriented environment.
•Strong initiative and leadership skills
•Excellent communication skills, both verbal and written.
•Good problem solving skills
•Willingness to set and maintain high standards of performance
Just 10 years old, the Dubai Holding Group is an energetic and fast growing retail organization representing major fashion franchises in the Middle East. Our ambition is to bring world-renowned and exclusive brands to style conscious customers throughout the Gulf region.
Setting our sights on becoming the MENA region’s leading ambassador for International retailers, our 35 stores represent famous brands such as Zara, Stradivarius, Promod, women’secret and Gerard Darel.
We’re continually working closely with suppliers to deliver the unique brands and fashions customers want to see in the GCC region.
- Job Location: Dubai, UAE
- Company Industry: Retail/Wholesale
- Company Type: Employer (Private Sector)
- Job Role: Customer Service
- Employment Status: Full time
- Employment Type: Employee
- Number of Vacancies: 10
- Career Level: Mid Career
- Years of Experience: Min: 3
- Residence Location: United Arab Emirates